Terms of Service

Clear expectations before you book.

These terms explain Ashabee Global’s administrative role and the responsibilities retained by government authorities.

Application and booking data

The guided application and appointment system store operational records in this WordPress installation. Applicants must not submit identity-document scans or complete government identifiers through the initial form. Data is handled in line with the Privacy Policy.

Online deposits

No online deposit is enabled in this staging release. If card payments are introduced, the payment provider will process card details and the applicable cancellation and refund terms will be shown before payment.

Our role

Ashabee Global provides administrative assistance only. The actual processing, approval and issuance of passports and other official documents are handled exclusively by the relevant government authority, including the Nigeria Immigration Service or Nigeria High Commission where applicable.

Processing and decisions

All decisions, processing timelines, appointment availability and document issuance are solely at the discretion of the responsible authority.

Government fees

Once government fees are submitted, they are strictly non-refundable and cannot be recovered by Ashabee Global. Service fees and inclusions are confirmed before booking.

Changes and delays

Ashabee Global is not responsible for processing delays, sudden government policy changes, appointment unavailability, refusal or non-issuance.

Eligibility and information

Services, package routes and local biometric options may be subject to eligibility. Clients are responsible for providing accurate information and the required original or supporting documents.

Agreement

By proceeding with a booking, you acknowledge these terms and the administrative nature of Ashabee Global’s role.

Application and booking data

The guided application and appointment system store operational records in this WordPress installation. Applicants must not submit identity-document scans or complete government identifiers through the initial form. Data is handled in line with the Privacy Policy.

Online deposits

No online deposit is enabled in this staging release. If card payments are introduced, the payment provider will process card details and the applicable cancellation and refund terms will be shown before payment.